What This Policy Covers and Why It Matters
We collect personal data when you open an account, verify your identity, or complete a deposit using DANA, OVO, or GoPay. The data we gather includes your name, email address, phone number, and transaction records tied to your e-wallet activity. We do not collect more than
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we need. Payment data — such as the wallet reference number generated when you send via OVO or confirm a GoPay transfer — is logged for transaction verification and fraud prevention only. We do not store your full wallet PIN or card credentials on our servers.
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Data is processed in systems that apply encryption at rest and in transit. Access to your personal records inside our systems is restricted to staff who need it to verify your account or resolve a support query. We retain your account data for as long as
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your account remains active and for the period required by applicable rules. Where local law or eligible-region requirements change what data we can hold or for how long, we apply those rules. This policy applies to access from all regions where the platform is available under
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local law. If you are unsure whether access is permitted in your region, we recommend checking local regulations before proceeding.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.